Traditionally, healthcare has been focused on achieving positive clinical outcomes, paying less attention to providing an exceptional patient experience. With the advent of Value-Based Purchasing (VBP) that paradigm is changing as HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) and other patient satisfaction scores take on greater importance.

Healthcare providers compete by providing exceptional patient experiences, and reimbursements increasingly include patient satisfaction measures. In fact, studies confirm a strong correlation between patient experience, patient outcomes and financial performance. So, in an environment of limited resources and multiple competing priorities, how can your clinicians improve patient experience in a manner that is cost effective and time efficient? The answer is TruthPoint^® – an innovative, proven and cost-effective point-of-care patient experience improvement platform that delivers quick impact and sustains results over the long-term through:

1. Objective-based planning
2. Intuitive patient feedback software
3. Timely and actionable reporting
4. Outcome-based improvement coaching

This powerful, ongoing four-part process empowers patients and healthcare providers to efficiently improve patient care and, as a result, patient satisfaction scores.

To learn more about our patient experience improvement platform, watch our short video then contact us.