Our clients and their patients provide the most compelling stories about the value and impact of our patient experience improvement platform. Following are a few select testimonials.  If you’d like to hear more, contact us and we will happily share additional client stories and the results they achieved.

EXECUTIVE LEADERS

“Our dedicated and talented team implemented TruthPoint, and within 3 months, our patient satisfaction scores have significantly improved. TruthPoint works.”

Dan Anderson – President
Fairview Community Hospitals

PHYSICIANS

“The daily snapshot reports sent to each of our emergency room physicians helps us understand in real-time how patient’s perceive our care. Understanding what patients enjoy most about our care and how we can improve has helped us improve our physician-specific post-discharge survey results. TruthPoint is a catalyst for positive change.”

Dr Charles Lick – Medical Director, Emergency Services
Allina Hospitals and Clinics

DEPARTMENT MANAGERS

“What I like about TruthPoint is that we are able to receive immediate feedback from our patients. Whether their experience was positive or left something to desire, we know it in a much timelier manner than any of our previous processes and are able to take immediate action. That immediate action has made a difference in a more positive patient experience within our culture.”

Michelle St. Sauver – Clinic Administrator
Fairview Clinics Apple Valley and Farmington

“TruthPoint is an invaluable resource for me as an emergency department manager. Their innovative reporting makes my job easier as it helps us understand the true “voice” of the patients we serve, identify areas where service levels are not being met, and recognize extraordinary nurses and physicians who dedicate their lives to service.”

Margo Binsfeld – Patient Care Manager, Emergency Department
Allina Hospitals and Clinics (Buffalo)

IMPROVEMENT LEADERS

“TruthPoint’s real-time information provides us with valuable comments and data to create targeted action plans that improve the hospital experiences of the long-term acute care patients we serve.”

Anne Gibbons – Director of Guest Relations and Communications
Health East, Bethesda Hospital

“We’ve been getting YESs and NOs for years from our post-discharge surveys – but it’s the WHYs from TruthPoint that provide the pearls for improvement.”

Deb Stumm – Vice President of Quality
Fairview Health Services, North Region

PATIENTS

“I was impressed that Fairview Ridges Hospital asked for my immediate feedback in the outpatient surgery center. I was happy that my responses were sent directly to those that could make a difference.”

Erin Hilligan