Patients are not waiting for healthcare providers to improve or move towards a patient-centered culture. If your medical staff and facility fail to deliver quickly upon patient experience expectations, your patients will look for alternative providers. This makes rapid-cycle feedback an essential component of any patient experience improvement program.

That’s why TruthPoint^® is delivered at the point-of-care and provides immediate service alerts and reports within 24 hours and on your schedule. Of course, the value of timely feedback is context. It makes situational recall easier so factors such as mood, equipment problems, patient load, and others can be taken into account when evaluating the feedback. Time-based context helps determine if a patient’s comments raise a valid claim, or if they were part of an unfortunate series of events beyond your clinicians’ control.

Contact TruthPoint if you’re interested in learning how quickly our clients improve patient satisfaction sores.

Timely reporting also makes the information more actionable. Rather than waiting a month or more to get patient feedback on improvements, care teams can react faster to trending issues and make changes as needed to provide the best possible patient experience.

Faster results from quicker data. It’s another reason why TruthPoint is the proven patient experience improvement platform. See how we can help improve your healthcare facility’s patient satisfaction results.