Point-of-care feedback to achieve your mission critical initiatives faster and easier with lower cost.
The Catalyst for your initiatives to:
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Advance short and long term financial results
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Improve care quality, safety, patient experience and HCAHPS scores
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Attain Magnet, Planetree and/or Baldridge designation
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Achieve Joint Commission accreditation
TruthPoint is a complete solution to capture voice-of-the-customer insights at each point of care and helps you build a care delivery system of the highest quality. This is not an initiative of its own, but rather provides a catalyst to improve and speed results to your existing initiatives by providing timely and specific feedback to your team.
Gather confidential - insightful - feedback from patients at the point of care to provide your care team with the information they need to improve quality, patient experience, and financial performance. Optional paging of care advocates and daily reports facilitate immediate improvement in patient experience by resolving issues before a patient leaves your facility. Daily, weekly, and monthly reports support rapid cycle process improvements that help address the root cause of service, safety and quality gaps. Multiple language support provides insights from the entire population you serve and helps address healthcare equity.
How can your organization benefit from TruthPoint?
Ask.Deployed at the point-of-care through user-friendly touch-screen computers, TruthPoint is easily adapted to all patient service areas. Reinforce your patient-centered commitment to each customer. What you measure will improve. |
Listen.All feedback is provided in the form each manager needs; immediate alerts, daily feedback, weekly and monthly statistical reporting. Reinforce great care while identifying improvement opportunities. |
Get Better.Move beyond "Yes and No" feedback to gain timely patient insights to: Improve Customer Satisfaction, Increase Market Share, Improve Staff Engagement, Improve Care Quality, and Reduce Costs. |
“Patient feedback through TruthPoint has been used by our best department managers to help create a patient-centered environment of care that has resulted in some of the highest patient satisfaction ratings in the nation — and of which I am very proud!”
Deb Brisch-Cramer, RN, MA
Vice President & Chief Nurse Officer
Hudson Hospital