Get Better.
TruthPoint provides the information your care teams need to drive real benefits that improve customer satisfaction, increase market share, grow revenue, improve staff engagement and retention, improve care quality, and reduce costs. During challenging economic times it is more important than ever to assure patient satisfaction, retention, and referrals - and to support positive employee morale by recognizing great care.
TruthPoint is the catalyst that helps organizations Get Better in three key ways:
1. Identify specific opportunities for improvement
2. Reinforce adoption of change initiatives with your staff
3. Quickly measure the impact of change initiatives
TruthPoint compliments your existing HCAHPS and other post-discharge surveys by providing real-time, rapid cycle improvement information where HCAHPS provides a standard measurement and benchmarking tool. Using the analogy of healthcare as an athletic race, HCAHPS is the judge and timekeeper to ensure the rules are followed and measures your time - whereas TruthPoint is the improvement coach and training program to help you run the race faster.
By providing immediate, specific, and insightful information through a low-cost tool, your organization will immediately understand the impact of your critical performance indicators and improvement initiatives.
TruthPoint is Economical.
TruthPoint costs just pennies per patient. Compare that to the cost of obtaining post-discharge feedback.
By providing specific, timely information, the cycle time for your improvement initiatives can be cut by 50% or more.
The cost of recruitment, training, and temporary staffing is high for Physicians, Nurses, and other clinical staff. TruthPoint helps our customers improve retention and cut this critical cost.
Improve patient retention and referrals. Studies show that the cost of losing a single patient from a typical system is valued at more than $5,000 per year.
The average wronged
customer will not only fail to return to your facility, but will
tell approximately 25 people about their poor experiences - HFMA,
Zimowski 2004
A one standard
deviation increase in quality can lead to a 2% increase in operating
margin - Harkey and Vraclu 1992.
Client Testimonials:
"The frequency of TruthPoint reporting allows us to closely track and trend voice-of-the patient data, implement changes, understand the effects of those changes and measure our successes in a tangible, data driven way. Our recent Magnet surveyors appeared impressed with the product, the data and the staff's work to improve."
Carol A. Majewski, RN, MS
Clinical Director
Perioperative Services
Dartmouth Hitchcock Medical Center
“TruthPoint has increased patient and staff engagement and satisfaction. Our patients appreciate providing feedback and suggestions while they are still in our care—and as a result, our staff actively thinks of what they can do to be recognized for delivering exceptional care and to improve our already-high patient delighter scores.”
Solveig Dittmann, RN
Director of Performance Improvement
Regina Medical Center
"...the patients that are approached to participate in the inpatient surveys have been very receptive….very few have declined. Patients and their families are comfortable with responding candidly to the volunteer’s survey questions. They see their information being calculated into the system right before their eyes. The patients know that ultimately, their opinion is an essential contribution in improving patient care overall. Also, the staff are engaged because they can affirm the data results are real, timely, and feedback is immediate, which gives them opportunities for successful service recovery."
Quality Manager
Government Healthcare Facility
“Patient feedback through TruthPoint has been used by our best department managers to help create a patient-centered environment of care that has resulted in some of the highest patient satisfaction ratings in the nation — and of which I am very proud!”
Deb Brisch-Cramer, RN, MA
Vice President & Chief Nurse Officer
Hudson Hospital