Listen.
As customers, we all recognize opportunities for even the best-run service businesses to improve. Tap into the experience and insights of your patient-customers. They see what we don't, and their invited feedback can help you improve. TruthPoint is easily adapted to gain these important insights across all patient service areas and demographics.
What is important to the Emergency Department may not be a focus in Outpatient Surgery. What is not working well today, improves. Priorities change. While questions that measure satisfaction remain consistent – questions that yield insights to improving care quality evolve as past challenges are solved and new improvement opportunities are identified. TruthPoint survey questions are department-specific and easily changed.
An optional pager alert helps facilitate service recovery prior to discharge. Daily comment reports reinforce great care - and recognize great caregivers - while identifying improvement opportunities. Weekly and monthly statistical and trend reports provide rapid feedback on the effectiveness of your improvement initiatives.
TruthPoint is Effective.
Would-recommend
scores at one client hospital increased from 88% to 98% within a
year of implementing TruthPoint as a key component of the hospital’s service
excellence program
Nursing turnover
was reduced at one client hospital from 12.9% to 5.1% over 18 months
in part through a TruthPoint-enhanced focus on providing excellent
care within a supportive care environment
In the first full quarter of use, one TruthPoint customer improved 9 out-of-10 key HCAHPS scores.
After only one month of use, a Vice President of Quality noted that the "Whys" obtained from TruthPoint are the pearls for improvement.
TruthPoint demonstrates and provides evidence of patient-centered care needed for Joint Commission, Magnet, Baldrige and other designations saving significant time and resources.
From the experts...
“If
you do not know how to ask the right question, you discover nothing”
“The leader of the past knew how to tell; the leader of the future
will know how to ask”
“Feedback is the breakfast of champions”
“A person who has front-line contact has ten full steps on the
competition.”
“It is difficult for people to stay absorbed in any activity unless
they get timely online information about how well they are doing.”
“Learning is the only source of sustainable advantage.” - The
Leadership Advantage
“Any company trying to compete…must find a way to engage the mind
of every employee.”