Actionable, point-of-care patient insights to advance your mission critical initiatives

• Improve patient experience and HCAHPS scores

• Strengthen financial results

• Enhance care quality and patient safety

• Attain Magnet, Planetree and Baldrige designation

• Achieve Joint Commission accreditation

TruthPoint is a complete solution to capture voice-of-the-customer insights at each point of care and helps you build a care delivery system of the highest quality.  This is not an initiative of its own, but rather provides a catalyst to improve and speed results to your existing initiatives by providing specific, timely and actionable feedback to your team.

Gather confidential - insightful - feedback from patients at the point of care to provide your care team with the information they need to improve quality, patient experience, and financial performance.  Optional paging of care advocates and daily reports facilitate immediate improvement in patient experience by resolving issues before a patient leaves your facility. Daily, weekly, and monthly reports support rapid cycle process improvements that help address the root cause of service, safety and quality gaps.  Multiple language support provides insights from the entire population you serve and helps address healthcare equity.

How can your organization benefit from TruthPoint?

Ask. Deployed at the point-of-care through user-friendly touch-screen computers, TruthPoint is easily adapted to all patient service areas.  Reinforce your patient-centered commitment to each customer.  What you measure will improve.

Listen. All feedback is provided in the form each manager needs; immediate alerts, daily feedback, weekly and monthly statistical reporting.  Reinforce great care while identifying improvement opportunities.

Get Better. Move beyond "Yes and No" feedback to gain timely patient insights to: Improve Customer Satisfaction, Increase Market Share, Improve Staff Engagement, Improve Care Quality, and Reduce Costs.

 

 

“We have worked to improve our Emergency Department patient experience scores for several years without tangible results.  Our dedicated and talented team implemented TruthPoint, and within 3 months, our patient satisfaction scores have significantly improved.  TruthPoint works.”

Dan Anderson
Regional President, North Region
Fairview Health Services